Terms of Service

Marqetir helps sellers manage their product catalogue, listings, stock, prices and orders across online marketplaces from one place. The Service:

• Connects to your e-commerce stores and systems (for example Shopify, WooCommerce or an ERP) to import your product data
• Uses artificial intelligence to draft, optimise and translate listing content for the marketplaces you choose
• Publishes and updates your listings on marketplaces you connect, such as Amazon, Allegro, Kaufland and eMAG
• Keeps stock and prices in step across your connected channels
• Imports your marketplace orders, sends them to the systems you connect for fulfilment, and confirms shipment back to the marketplace
• Provides automation rules and an API for your own systems

The features available to you are those described in the application and on our website at the time you use them.

You must be a business, act through someone with authority to bind it, and hold valid seller accounts on the marketplaces you connect. You must give accurate account information and keep it up to date.

Every person on your team uses their own Marqetir account, signs in with an emailed single-use link or Google, and completes two-factor authentication. You are responsible for all activity under your organisation's accounts and API keys, and you remove a team member's access when they no longer need it. Tell us at once at [email protected] if you suspect someone has gained unauthorised access to your account.

3.1 Plans and Pricing

The Service is offered on a subscription. The current plan, its monthly price and any per-order fees are shown on our pricing page. We give active subscribers at least 30 days' notice of any price change.

3.2 Free Trial

We may offer a free trial. No payment method is needed to start it, nothing is charged during it, and you need a paid subscription to keep using the Service after it ends.

3.3 Billing

Fees are charged each billing period through our payment provider. By subscribing, you authorise us to charge your chosen payment method for the plan price and the per-order fees that apply.

3.4 Refunds

Fees are not refundable, except that you may ask for a refund within the first 14 days of your first paid subscription by contacting [email protected]; we decide each request case by case.

3.5 Cancellation

You may cancel at any time in your account settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.

You must not use the Service to:

• Send unsolicited products to buyers to generate reviews ("brushing"), or create, buy, incentivise or manipulate product reviews or ratings in any way
• List, sell or promote counterfeit products, or products or content that infringe anyone's trademark, copyright, patent, design or other intellectual property right
• Breach the Amazon Services Business Solutions Agreement, Amazon's Program Policies, or any other marketplace's seller agreement or policies
• List prohibited, illegal, unsafe or restricted products, or submit false, misleading or deceptive product information
• Contact or market to marketplace buyers using the data the Service gives you, except as the marketplace allows for fulfilling the order
• Share your Seller Central or any other marketplace password with us or with anyone else
• Scrape marketplaces, use bots or other automated means to access a marketplace outside its official APIs, or circumvent any marketplace's limits or controls
• Access the Service through automated means other than our API, reverse-engineer it, interfere with it, or circumvent its usage limits or security features
• Resell, sublicense or redistribute the Service without our written permission
• Break any law that applies to you or your products

You remain responsible for complying with your agreements with each marketplace, including, for Amazon, the Amazon Services Business Solutions Agreement and Amazon's policies.

We access a marketplace on your behalf only through that marketplace's official APIs and the authorisation you grant us; for Amazon, through the Selling Partner API with the authorisation you give in Seller Central. We never ask for your marketplace passwords.

Marketplaces may change, limit or withdraw API access at any time, and we are not responsible for what a marketplace decides about your seller account, listings or content.

We review signals that a seller may be breaching these terms or a marketplace agreement, including complaints from rights holders, marketplaces and buyers.

If we reasonably believe you are breaching section 4 or a marketplace agreement, we may suspend your access, your marketplace connections and your API keys at once, without prior notice, while we investigate. Where the suspected breach concerns Amazon, we may report it to Amazon, including your seller ID, what we observed and the action we took.

We may end your access if the breach is confirmed, if a marketplace asks us to, or to protect buyers, other sellers or Marqetir.

You confirm that you own or are licensed to use every product, brand, text and image you upload or publish through the Service, and you keep ownership of them. You give us the right to use that content only as needed to provide the Service to you.

Rights holders can report infringing content to [email protected] with the content concerned, the right infringed and their contact details. We review each notice, remove or disable content that we find infringing, tell the seller concerned, and suspend sellers who infringe repeatedly.

The Service itself, its software, design and documentation belong to Kyuroku d.o.o. or its licensors; using the Service gives you no ownership of them.

The Service uses AI providers to draft, optimise and translate listing content and to process product images. You must review AI-generated content before you publish it, and you are responsible for your published listings complying with marketplace rules and the law. We do not guarantee that AI-generated content is accurate, complete or compliant.

We do not use your marketplace data, including any data we receive from Amazon, to train or improve AI models.

We use the data your connected marketplaces give us, including data from Amazon's Selling Partner API, only to provide the features of the Service that you use. We do not sell it, share it with other sellers, combine it with other sellers' data, or use it to publish insights about a marketplace's business. We call Amazon's APIs only for features of the Service.

Our Privacy Policy explains what data we process, for which purpose, and which service providers help us.

When you connect a marketplace, the Service receives the personal data of your buyers that the marketplace provides with your orders, such as name, shipping address, phone and the marketplace's relay email address. For that data you are the controller and we are your processor.

Our data processing agreement, available on request from [email protected], forms part of these terms and sets out what buyer data we process, why, for how long, with which sub-processors, and how we protect it.

We use buyer personal data only to fulfil your own orders and prepare your invoices, and we send it only to the systems you connect for that purpose. We delete buyer personal data from your orders automatically no later than 30 days after delivery. You must use buyer data only to fulfil the order and as the marketplace allows.

The Service relies on and connects to third-party services, including marketplaces, e-commerce platforms, payment providers, AI providers and cloud infrastructure; your use of them is subject to their own terms. We are not responsible for their availability or actions, and their changes can affect the Service.

You may close your account at any time by cancelling your subscription and asking us to delete your organisation, or end a single marketplace connection by disconnecting it in the Service.

• When you disconnect Amazon, we delete your Amazon access tokens at once and all other data we received from Amazon within 30 days.
• When you close your account or revoke our access in a marketplace instead, we delete the data we received from that marketplace within 30 days of your request to [email protected].
• You may ask for an export of your data before deletion.
• Data in our backups is deleted as the backups expire.

On termination your access ends, outstanding fees remain payable, and the sections that by their nature survive termination continue to apply (including sections 7, 14 and 15).

The Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted or error-free, that marketplaces will approve your listings, that AI-generated content will suit your purposes, that third-party integrations will remain available, or that your sales will improve.

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential losses, including lost profits, revenue, data or goodwill. Our total liability under these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, including for fraud or wilful misconduct, or either party's obligations under the data processing agreement where the law does not allow it.

You will indemnify Kyuroku d.o.o. against claims, losses and reasonable legal costs arising from your breach of these terms, your breach of a marketplace agreement, your products, or content you publish through the Service.

We may change these terms. We will tell you of a material change by email or in the Service at least 30 days before it takes effect; if you do not accept it, you may cancel before then.

These terms are governed by the law of the Republic of Slovenia. Disputes are decided by the competent court at the registered seat of Kyuroku d.o.o., unless mandatory law gives you another forum.

If you have any questions about these terms, please contact us: