Glossary
Distance Sales · EU Distance Selling Rules
Distance selling is selling goods to consumers at a distance — online, by phone or mail order — without the buyer and seller meeting in person. In an EU VAT context it specifically means selling goods to private consumers in other EU member states, which triggers cross-border VAT rules once your total cross-border sales pass an EU-wide threshold.
In everyday terms, distance selling is any sale made without the buyer and seller being physically together — the model behind essentially all e-commerce. In EU VAT law the term has a precise meaning: the cross-border sale of goods to private consumers (B2C) located in a different EU member state from the seller. These sales are what the EU's distance-selling VAT rules govern.
The key question is which country's VAT you charge. Up to a point you can charge the VAT of your own country; beyond it you must charge the rate of the country where each customer is. The 2021 reform replaced a patchwork of separate per-country thresholds with one combined EU-wide limit, which dramatically changed when small and mid-sized sellers cross into "charge local VAT" territory.
Since 1 July 2021 there is a single EU-wide threshold of €10,000 per calendar year that covers your total cross-border B2C distance sales of goods to all other EU member states combined (it also covers certain telecoms, broadcasting and electronic services). It is one combined figure, not €10,000 per country.
While your combined cross-border B2C sales stay at or below €10,000 in the current and previous year, you may apply your home country's VAT rate to those sales. Once you exceed €10,000, you must charge VAT at the rate of each customer's member state from that point on. The threshold applies only to businesses established in one EU country; a business established outside the EU does not benefit from it.
Charging the correct local rate in up to 26 other countries would normally mean registering for VAT in each one. The Union One-Stop Shop (OSS) scheme exists to avoid that: you register for OSS in your home country and file a single quarterly OSS return declaring the VAT due across all member states, paying it in one place. The tax authority then distributes it. OSS is optional, but for most cross-border EU sellers it is far simpler than multiple national registrations.
A French seller ships to consumers across the EU. In a year their combined cross-border B2C sales reach €9,000 — under the €10,000 threshold — so they may charge French VAT on all of it. The next year sales hit €15,000; from the point they crossed €10,000 they must charge each buyer their own country's VAT (e.g. 19% for a German customer, 21% for a Dutch one) and report it all through a single OSS return.
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